Privacy Policy
Shine Skin & Self-care
ABN: 69 341 302 507
Last updated: 12 November 2026
1. Introduction
Shine Skin & Self-care respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, book an appointment or receive our services.
We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
2. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Your name and contact details, such as your email address and phone number.
Information submitted through our website contact or appointment enquiry forms.
Details about your skin concerns, treatment interests and appointment preferences.
Information relevant to your treatments, including skin history, medical information, allergies and other health-related details where necessary.
Records of appointments, treatments, purchases and communications with us.
When you visit our website, certain technical information may also be collected automatically, such as your browser type, device information, pages visited and general website usage data.
3. How We Use Your Information
We collect and use personal information to:
Respond to enquiries and appointment requests.
Arrange, confirm and manage appointments.
Provide personalised skin consultations, treatments and recommendations.
Maintain appropriate client and treatment records.
Communicate important information relating to your appointments or services.
Process payments and maintain business records.
Improve our website, services and client experience.
Meet applicable legal, regulatory and professional obligations.
We will not use your personal information for unrelated purposes unless permitted by law or with your consent.
4. Health and Sensitive Information
As a skin clinic, Shine Skin & Self-care may collect health-related or other sensitive information necessary to assess your skin, determine treatment suitability and provide appropriate care.
This may include information about your medical history, medications, allergies, skin conditions, previous treatments and relevant lifestyle factors.
We collect sensitive information with your consent where required and take reasonable steps to protect its confidentiality.
Health-related information is only used or disclosed for purposes connected with your care, or where otherwise authorised or required by law.
5. Website Forms and Enquiries
When you submit an enquiry through our website, we collect the information you provide so that we can respond to your request.
This may include your name, contact details, treatment interests, skin concerns and any additional information included in your message.
Submitting an enquiry does not automatically confirm an appointment.
We recommend avoiding the inclusion of detailed or unnecessary medical information in general website enquiry forms.
6. Website Analytics and Cookies
Our website is hosted on Squarespace and may use Squarespace's built-in analytics and cookies to understand how visitors interact with the website.
This information may include website traffic, page views, device types and general visitor activity.
We use this information to monitor website performance and improve the experience for visitors.
Some cookies are necessary for the website to function correctly, while others may support website analytics.
You can manage or disable cookies through your browser settings, although doing so may affect certain website features.
7. How We Store and Protect Your Information
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Personal information may be stored electronically or in physical records, using appropriate security measures.
Access to client information is limited to authorised persons who require it for legitimate business or treatment purposes.
While we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Disclosure to Third Parties
We do not sell or rent your personal information.
We may share personal information with trusted service providers where reasonably necessary to operate our business, including providers of website hosting, payment processing, communications and data storage.
We may also disclose personal information to other healthcare professionals where appropriate and with your consent, or where required or authorised by law.
9. Overseas Storage and Disclosure
Some third-party technology providers used by Shine Skin & Self-care, including website hosting and communication services, may store or process information outside Australia.
Where applicable, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with relevant privacy obligations.
10. Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the contact details or enquiry form available on this website.
We will respond within a reasonable timeframe, subject to any applicable legal requirements or exceptions.
11. Retention of Personal Information
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate client records and comply with applicable legal, professional and business obligations.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, where permitted by law.
12. Privacy Concerns and Complaints
If you have any questions or concerns about how your personal information has been handled, please contact Shine Skin & Self-care using the contact details or enquiry form available on this website.
We will review your concern and endeavour to respond within a reasonable timeframe.
If your concern remains unresolved, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or legal obligations.
Any updates will be published on this page with a revised date.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Shine Skin & Self-care
104/1 Silas Street
East Fremantle WA 6158
Australia
ABN: 69 341 302 507
Contact: Please use the contact details or enquiry form provided on this website.