Frequently Asked Questions

Here’s a little more information before your visit.

Whether you're visiting Shine for the first time, considering a skin consultation or simply have a question before booking, you'll find some of the things I'm most often asked below. If there's anything I haven't covered, you're always welcome to get in touch.

Contact me

Starting Your Skin Journey

Not necessarily for every service, particularly if you're an existing client whose skin I already know.
If you're new to Shine, have a specific skin condition or concern, or you're considering an advanced treatment, I may recommend a consultation first so I can properly assess your skin and make sure the treatment is suitable for you.
Absolutely — and I don't expect you to know.
My treatment menu is there to give you an idea of what's available, but your treatment should be chosen according to your skin rather than the name of a facial or technology.
If you're unsure, get in touch or request a consultation and I'll help guide you.
I work with a range of skin concerns including healthy ageing, pigmentation, rosacea and redness, acne, congestion, changes in texture, sun damage and general skin rejuvenation.
You can explore these in more detail on my Personalised Skin Journeys page.
It depends on the condition and what is appropriate within my scope of practice as a Dermal Therapist.
Some skin concerns can be supported with professional skincare and treatments, while others require assessment or treatment by a GP, dermatologist or another medical professional. If I believe something needs medical attention, I'll always tell you rather than attempting to treat something that sits outside my scope.

Shine is my private skin clinic in East Fremantle, Perth, Western Australia.
Full appointment details and anything you need to know before arriving will be provided with your booking.
Yes. Parking is available close to the clinic at the Council Place Car Park (free). This can be accessed via Council Place or via Silas Street. This is public parking so please allow a few extra minutes before your first appointment to find parking and arrive on time.
The sooner the better! I work personally with every client and intentionally keep my appointment book limited, so appointments can book out well in advance.
If you have a particular timeframe in mind - especially before an event or when planning a course of treatments - I recommend getting in touch as early as possible.
Please let me know as soon as you can. As appointments are booked individually and I want to give every client their full treatment time, arriving late may mean your treatment needs to be shortened or adjusted.
For more information about appointments, cancellations and visiting the clinic, please read The Shine Experience before your first visit.
Because appointment availability is limited, I ask that you provide as much notice as possible if your plans change. You can find my full cancellation and appointment policy in The Shine Experience.

Appointments & Visiting Shine

Treatments & Results

That's something we'll decide together.
I’ll look at your skin, concerns, goals, previous treatments and homecare before recommending anything. Sometimes an advanced treatment is appropriate; sometimes your skin needs something much simpler.
Every recommendation has a reason behind it.
There isn't one answer that applies to everyone. Some treatments can provide a beautiful refresh after one appointment, while concerns such as pigmentation, acne, rosacea, skin ageing or scarring often require a longer-term approach.
I'll always give you realistic expectations about what I think your skin needs before we begin. Good skin comes from consistency so I always recommend ongoing bookings and establishing a relationship.
It depends on the treatment.
Many facials and skin treatments involve little or no downtime, while more advanced treatments may involve temporary redness, sensitivity, flaking or other expected post-treatment changes.
I'll explain what to expect before your treatment and provide appropriate aftercare advice.
Yes, but please don't leave it until the last minute.
Different treatments have different recovery times and your skin may need time to settle. If you're preparing for a wedding, celebration, holiday or other important event, let me know when you enquire so we can plan backwards from the date.
Some treatments may be recommended as a course or series when this is likely to provide the best outcome.
I don't believe in putting everyone into a predetermined package, so I'll only recommend a series of treatments when I think there's a genuine reason for it.

Skincare, Homecare & Other

Yes, but please let me know about any recent cosmetic injectables, Botox, fillers, facial procedures or surgery when you enquire or before your appointment.
Depending on what you've had done, how recently it was performed and the skin treatment you're considering, I may need to allow time for your skin and tissues to heal before proceeding. Certain treatments may also need to be avoided or modified.
Your safety always comes first, so I'll assess what's appropriate for your skin and, where necessary, may ask you to wait or seek clearance from your treating medical practitioner before we go ahead.
Not necessarily everything in your bathroom needs replacing.
I'll look at what you're already using and recommend changes where I think they'll make a meaningful difference. Sometimes that means introducing professional skincare; sometimes it means simplifying your routine.
I'm much more interested in giving you a routine you'll actually use consistently than sending you home with unnecessary products.
Yes, please. You can bring the products themselves or take clear photographs of them on your phone.
Knowing what you're currently using — including prescription or active skincare — helps me understand your skin and avoid recommending products or treatments that don't work well together.
Yes absolutely, however it’s best to schedule a time to come and discuss prior to showing up. Even if you are re-purchasing something you already use and don’t need a consult, my door is often locked. It’s best to contact me prior to your arrival so I can accommodate you. If required, I can also ship products (shipping costs apply).
While I no longer offer gift vouchers, I can provide an account credit on a discretionary basis. If your loved one or friend is a regular client, please contact me directly to arrange this.
Yes, of course. All valid gift vouchers created under my previous brand, Bliss, can be used provided they remain within the validity period and have not expired.